Valerie Rodriguez
Chief Influencer @Infinite Green
Signup · Get unlimited contacts
WORK HISTORY
Chief Influencer @Infinite Green
As a seasoned consultant specializing in Customer Experience (CX), Voice of Customer, Process Optimization, and Change Management, I help businesses elevate their customer interactions and optimize operational effectiveness. My work includes designing efficient, resilient processes and implementing innovative technology solutions that enhance customer satisfaction and streamline service delivery.Key strengths include:Technology Advisory & Implementation: Guiding organizations on technology selection and implementation, particularly in Contact Center, CRM and AI, ensuring solutions align with business goals and deliver measurable value.Customer Experience & Voice of Customer: Developing CX strategies that translate insights directly into impactful actions, driving improvements in satisfaction, loyalty, and retention.Operations Design & Process Optimization: Crafting streamlined, effective operational frameworks and workflows that empower teams and drive efficiency, maximizing resources while enhancing performance.Change Management: Leading transformational initiatives with a focus on sustainable change, preparing teams and stakeholders to embrace new processes and tools effectively.
EDUCATION
University of South Carolina
Bachelor's Degree, Hotel, Restaurant, and Tourism Management
ABOUT VALERIE RODRIGUEZ
Your Trusted CX Partner
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.