Valencio Cardoso
Sr Staff Product Designer (Ai for HR & Employee Workflows) @ServiceNow
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WORK HISTORY
Sr Staff Product Designer (Ai for HR & Employee Workflows) @ServiceNow
San Diego, CA, US
Focus areas: AI voice, Agentic AI (Gen AI, AI Agents)Product design lead for foundational AI-driven experiences in HR and Employee Workflows, helping organizations put AI to work for people.
EDUCATION
George Brown Polytechnic
Graphic Design, Advertising
Humber College
Multimedia, Interactive
SKILLS
ABOUT VALENCIO CARDOSO
TL;DR: Helping make AI work for people, taking ideas from 0 to 1. Using design and systems thinking, I like to bridge complex technologies with innovative product areas, drive cross-functional collaboration and have real business impact —all while focusing on delivering the right user experience-I’m a product design lead and facilitator with a background in UX strategy, discovery research, and system architecture. My career spans graphic design, interactive marketing, tech startups, and enterprise UX, always with a focus on bridging technology, design, and business needs to create valuable, user-centered solutions.I’m passionate about navigating ambiguity, collaborating across disciplines, and designing solutions that drive real impact. More than anything, I enjoy working with great people to solve meaningful problems.How I work:> Design thinking → Understanding users & domains → Strategic design → Architecture → Scalable experiences> I bring teams together to connect the dots, align stakeholders, and turn complexity into clarityAt ServiceNow, I focus on 0-to-1 initiatives, introducing new capabilities that simplify workflows and enhance user experiences.Key Contributions:> HR & Employee Workflows: Voice AI, AI Agents, Gen AI, Skills Intelligence (patent pending), Issue Auto Resolution, Universal Requests> IT Service Management: Change Management, On-Call Management (patent attained), Problem Management (patent attained), Major Incident Management (patent attained)
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