Vaishali Jha
Technical Account Manager @PubMatic
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WORK HISTORY
Technical Account Manager @PubMatic
London, GB
1.Provide technical expertise for customers to support pre-sales and post-sales processes2.Address all product-related queries on time3.Train customers to use products effectively4.Provide developers with customers’ feedback to help identify potential new features or products5.Report on product performance6.Identify solutions to reduce support costs7.Analyse customers’ needs and suggest upgrades or additional features to meet their requirements8.Liaise with the sales department to win new business and increase sales9.Establish best practices10.Keep track of sales performance metrics
EDUCATION
Nitte Institute of Technology, BANGALORE
Bachelor of Engineering (BE), Electronics and Communications Engineering
ABOUT VAISHALI JHA
I’ve always been fascinated by how things work—whether it’s technology, businesses, or the way people make decisions.Somewhere between engineering school and my first sales call, I realized my sweet spot was at the intersection of technology, strategy, and communication—helping businesses understand what’s possible and how to make it happen.With experience in lead generation, direct sales, sales engineering, and customer service, I have come full circle in understanding the customer journey. My expertise lies in delivering bespoke technical product demonstrations, end-to-end system implementations, and data-driven decision-making to drive success for my clients.At PubMatic, I help clients navigate the ever-evolving world of AdTech, ensuring they get the most out of their tools, data, and investments. Whether it’s solving a tricky integration, optimizing a setup, or making a case for change with cold, hard data, I’m in my element.When I’m not deep in customer calls or analyzing data, you’ll probably find me on a trek, meditating, planning game nights, or (my personal favorite) annoying my husband— (a skill I take great pride in).Domain Knowledge:Adtech | Mobile Advertising | Solution Selling | SaaS
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