Vaishali Bhardwaj

Problem Manager @Capgemini

Gurugram, IN

Manage the investigation and drive root cause of all problem tickets throughout the problem lifecycle for major incidents- Prioritizing problems based on their impact on business operations and urgency for resolution- Conduct Problem Review meetings- Identify and communicate known errors and workarounds- Ensure problems are mitigated quickly to prevent reoccurrence- Ensure Preventative Actions are identified and implemented within agreed timelines- Ensure that post-implementation monitoring is conducted before resolving the ticket- Maintain data accuracy and completeness of all problem tickets within ServiceNow- Ensure timely and appropriate communication with all stakeholders- Ensure compliance with established Problem Management policy, processes, and procedures- Work with teams across IT to identify and implement continual service improvements- Be the focal point for all problem management questions or issues- Strong working knowledge of industry recognized problem management techniques (e.g. 5 Why\'s, etc)- Ability to communicate, both verbally and in writing- Able to demonstrate an ability to work collaboratively with stakeholders and other IT teams including those in other time zones.

St Joseph's Academy

Bachelor of Commerce - BCom