Vaibhav Mishra

Operations Manager @Capital Trust Ltd

New Delhi, IN

Results-driven Operations Leader with 7 years of experience leading multi-locationteams across 302 branches in 8 states. Expertise in policy development, secured loanlegal and technical valuations, document vetting, operational process optimization, disbursements, daily branch closures, and reconciliations, ensuring accuracy, productivity, and compliance- Successfully lead multiple strategic projects, ensuring timely and quality execution. Ensure thorough verification of documents to maintain regulatory and operationalintegrity- Designed and implemented policies to optimize operations and improve efficiency, whileensuring thorough document vetting and compliance to uphold regulatory and operational integrity- Oversee legal and technical assessments of secured loans to ensure proper risk evaluation- Implement and manage NACH and UPI AutoPay solutions to streamline payments, enhance efficiency, strengthen transaction security, and oversee vendor management- Bridge operational gaps among departments and stakeholders for seamless business operations- Identify and implement standardized, efficient processes to maintain high productivity and regulatory adherence- Manage relationships with internal teams and external vendors to optimize service delivery and operational efficiency- Enable teams to align with organizational policies, fostering a high-performance work environment- Proactive in identifying new opportunities for operational enhancements, ensuring goal- oriented execution and customer-centric service delivery

Lovely Professional University

Bachelor of Arts - BA

University of Allahabad

Master of Business Administration - MBA