Vaibhav Pandey
Product Owner Scrum Master @Grow By Phone
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WORK HISTORY
Product Owner Scrum Master @Grow By Phone
US
Defined the product vision and roadmap for an AI phone-agent platform that automated voice workflows, leveraging Generative AI (LLMs, prompt engineering, and conversational design) to improve customer experience across industries (cab booking, appointment scheduling).• Conducted customer discovery and voice-of-customer interviews; converted insights into epics and userstories with clear acceptance criteria.• Designed and validated MVP conversational flows, integrating human-in-the-loop fallback strategies andrunning A/B experiments on LLM prompt strategies and cadence optimization.• Launched pilots scaled to calls/day, achieving >95% call success rate, and tracked KPIs such asautomation rate, transfer rate, handle time, and customer satisfaction.• Drove iterative improvements through AI/ML-powered analytics and quantitative feedback loops, reducing manual follow-ups and increasing overall efficiency.
EDUCATION
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration (MBA), Finance and Banking
Dr. D. Y. Patil Institute of Technology, Pimpri, Pune
Bachelor of Engineering (B.E), Electronics Engineering
ABOUT VAIBHAV PANDEY
Dynamic Agile Product Owner with 11+ years of diverse experience leading cross-functional…
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