Matthew Mark Oconnell

Service Management Advisor Major Incident Manager @Unisys

US

Major Incident Managing for a top company and getting to work with some of the best people around.Who could ask for more?DutiesServe as the primary incident commander for high-severity incidents across our production environment.Coordinate real-time troubleshooting efforts across globally distributed engineering and operations teams.Provide timely, accurate updates to stakeholders, customers (as needed), and executive leadership.Determine appropriate escalation paths and timing to drive fast resolution. Collaborate across Engineering, SRE, Product, and Support functions to ensure rapid alignment and resource mobilization.Facilitate post-incident reviews for high severity events, ensuring root cause analysis and comprehensive documentation.Promote a blameless culture and drive learning-focused retrospectives.Ensure follow-up action items are clearly defined, assigned, and completed on schedule.Maintain visibility into resolution progress and escalate blockers as needed.Enhance incident response practices through process development, tooling improvements, and knowledge sharing.Partner with global SRE and Engineering teams to improve observability, monitoring, alerting, and runbook quality.Participate in a rotating on-call schedule as a designated incident commander for major incidents.Be available during your on-call shift to lead incident calls, coordinate cross-functional teams, and drive resolution. Ensure smooth handoffs between on-call rotations and maintain accurate status documentation.On-call participation is shared equitably across the team and supported with clear escalation protocols and backup coverage.

Ericsson Technical College

Ericcson AXE 10

Central Texas College

Bachelor's Degree, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

Central Texas College

Government