V Vikram
Information Technology Technical Support @AVASO Technology Solutions
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WORK HISTORY
Information Technology Technical Support @AVASO Technology Solutions
England, GB
Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS)+ peripherals, routers, firewalls, switches, access points, & servers• Perform desktop and COTS software installation/upgrades including staging & imaging• Provide break-fix services• Perform 1st or 2nd deskside support services troubleshooting & remediating hardware, software, and network-related issues for end-users• Provide VPN Connectivity • Provide 1st or 2nd level help desk support to end-users• Perform LAN and internet working related activities• Handle bench repairs & remedial maintenance• Deal with 3rd party IT vendors as required• Manage IT asset inventory as required. Pharmaceutical company onsite support
EDUCATION
MGUniversity
Bachelor's degree, Bca
ABOUT V VIKRAM
Results-oriented IT Engineer with 15+ years of experience, specializing in comprehensive onsite management and technical infrastructure. For the last 4 years, I have been the dedicated onsite lead for a major pharmaceutical firm, providing white-glove VIP support to the CEO, Senior Directors, and 200+ users.I thrive on challenges and operate with a high degree of autonomy, managing everything from server/network stability to complex inventory logistics. I pride myself on being a reliable, flexible professional who can bridge the gap between technical complexity and user-friendly service.Professional Expertise:Executive Support: Trusted to deliver seamless technical solutions for VIPs and Senior Leadership.Infrastructure Management: Expert in onsite server/network support and day-to-day troubleshooting.Operational Logistics: Comprehensive inventory handling and asset management for large user bases.Communication: Proven ability to work under pressure and meet tight deadlines while maintaining a courteous, professional demeanor with diverse global teams.I am a lifelong learner and a dedicated team player focused on delivering the highest quality of work in high-stakes environments.
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