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Ursula Llabres
Investor and Advisor @Humand
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WORK HISTORY
Investor and Advisor @Humand
Investor and Advisor to the Founders and leadership team.
EDUCATION
York University
Honors Bachelor of Arts (H.B.A.), Mass Communications and English Literature
Salesforce.com
Certified Advanced Administrator and Consultant
Stanford University School of Engineering
AI-Driven Leadership: Strategies for the Future
SKILLS
ABOUT URSULA LLABRES
Global Go-to-Market & Post-Sales Transformation Leader with 20+ years building and scaling customer-facing organizations across high-growth SaaS and enterprise tech. Proven track record driving retention, expansion, and profitable scale—from pioneering Salesforce’s first Customer Success frameworks, to transforming Box’s $106M ARR Commercial CS org, to scaling Meta’s Reality Labs Customer Growth team to $165M ARR and 120%+ NRR. Currently advising SaaS CEOs and CCOs across Sixth Street Partners’ portfolio ($50M–$500M ARR) on customer value frameworks, AI-enabled success models, and board-level expansion strategy. Recognized for uniting Product, Sales, and Success to deliver sustainable growth and measurable customer impact globally.Fluent in English, Spanish, and advanced French. On a personal note, Ursula is Peruvian, Canadian and Spanish (ask her about it!). She invests and is active with her 2 \"start-ups\" Lucas (15) and Matias (14), is an avid Ultra Marathoner and resides in Menlo Park, CA.
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