Ursla A. Terry

Senior Manager, Client Services @AMS

Atlanta, GA, US

Led large-scale program operations for a global transportation client, overseeing annual engagements while ensuring service quality, stakeholder satisfaction, and process excellence.Directed enterprise change initiatives, including rollout of new technology platforms (ATS), internal process redesigns, and remote team transformations.Created and executed large-scale virtual and onsite hiring and engagement events, generating 500+ outcomes during pandemic constraints.Spearheaded internal training playbooks, onboarding frameworks, and resource tools to enhance team knowledge and consistency.Acted as DE & I ambassador, driving awareness campaigns, facilitating safe-space conversations, and elevating AMS’ brand through community partnerships.

Xavier University

Communications, Marketing