Urša Nered
Head of Customer Experience at m & i @Worldwide Events
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WORK HISTORY
Head of Customer Experience at m & i @Worldwide Events
London, GB
EDUCATION
University of Primorska, Faculty of Tourism Studies Portoroz - Turistica
Cross Cultural Communication in Tourism
SKILLS
ABOUT URŠA NERED
With a solid track record in sales leadership and client experience, my expertise lies in transforming the client experience in the hospitality industry at Worldwide Events. My mission aligns with our goal of delivering unparalleled client satisfaction and loyalty. As Head of Buyer Experience, I have established a new department and overhauled procedures to elevate client satisfaction, demonstrating my ability to bring diverse perspectives and drive innovative strategies within our company culture. My recent role as Associate Director of Buyer Relations at Worldwide Events saw me managing a sales team to optimize productivity and boost conversion rates, collaborating closely with marketing to refine digital strategies with tools like LinkedIn Navigator. This experience honed my skills in team leadership, strategic planning, and cross-department collaboration, all of which contribute to my current success in enhancing client experiences and loyalty programs.
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