Uriah Lizama
Servicenow Developer @Ondaro
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WORK HISTORY
Servicenow Developer @Ondaro
San Diego, CA, US
Collaborates with stakeholders to understand business needs and requirements, and translate them into comprehensive ServiceNow solutions- Designs end-to-end ServiceNow architectures, including process flows, data models, customizations, and integrations, to meet organizational objectives- Performs in-depth analysis of existing processes and systems, identifies opportunities for improvement, and recommends innovative solutions leveraging the ServiceNow platform- Develops and maintains technical documentation, including system architecture diagrams, process flows, and design specifications- Configures and customizes ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB to align with business needs- Implements integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, MID Servers, and other integration methods- Conducts regular performance assessments and optimization activities to ensure the stability, scalability, and reliability of ServiceNow instances- Remains current with ServiceNow product releases, new features, and industry trends to drive continuous improvement and innovation within the organization- Collaborates with cross-functional teams including business analysts, developers, administrators, and project managers to ensure successful project delivery.
EDUCATION
Alta High School
High School Diploma, Web/Multimedia Management and Webmaster
SKILLS
ABOUT URIAH LIZAMA
10+ years in Technical Support/Information Technology including ServiceNow, Active Directory, Exchange, Enterprise Directory, Salesforce, Banner, SQL, IIQ, and Interaction Administrator.5+ in ServiceNow Development role. Certifications include ServiceNow Certified System Administrator, ITIL V3, CompTIA A+Experience working with Federal agencies.
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