Donald Jackson
Technical Consultant @Ondaro
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WORK HISTORY
Technical Consultant @Ondaro
I specialize in leveraging the ServiceNow platform to enhance operational efficiency and elevate stakeholder confidence. I am committed to building lasting client partnerships and driving meaningful, measurable success.Accomplishments:Maintains 100% utilization while delivering concurrent engagements across federal and state government, education, and utility clientsDelivers successful go-lives for SPM, ITSM, and WSD—on time and on budget—driving follow-on SOWs and additional pipelineOwns cross-module enhancements across HR, CSM, ITSM, VR, and SPM, improving workflows, integrations, notifications and workspace UX, increasing platform adoption and throughputLeads GRC/IRM implementations, restoring policy/control architecture, establishing governance and audit-ready reporting aligned to industry standardsPartners with business and technical stakeholders to align platform roadmaps to compliance and operational goals, streamlining processes and strengthening regulatory posture
EDUCATION
University of Maryland Global Campus
Bachelor of Science - BS
ABOUT DONALD JACKSON
ServiceNow platform engineer with over 15 years of information security management…
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