Umashankar G

Senior Delivery Manager @IBM

Bengaluru, IN

Built a collaborative, highly productive and diversed Software Application Production Support team supporting 70 + Software applications used by AT & T Business – Sales Organisation.• Planned, directed, coordinated and assigned resources to efficiently meet the production requirement in an agile methodology.• Bridge the gap between the Application Development and the Operations Teams• Developed, maintained and distribuited process and procedure documentation as part of the knowledge management and performance metrics for the services and reports to all the stake holders. • Provide thought leadership and championship in process improvement to automate, standardize, and document application support tasks

Bangalore Higher Secondary School... Bull Temple Road, Bangalore

SSLC

PVP Polytechnic, Bangalore.... Dept of Technical Education Board of Karnataka

D.E&CE, Diploma in Electronics and Communication Engineering

Sikkim Manipal Institute of Technology - SMU

M.Sc IT