Umar Badar
Head of Service Delivery @The Access Group
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WORK HISTORY
Head of Service Delivery @The Access Group
London, GB
Responsible for Projects & Professional Services function within Access PaySuite an Access Group company- Leading a team of consultants, programme, project managers, L1 and L2 analysts- Member of Access PaySuite senior leadership team (SLT)- Hold P&L responsibilities for professional services (PS)- Introduced PS ARR framework resulting in 30% increase in services revenue - Delivering on a services self-generation budget- Part of GRR, maintaining 400+ repeat customers across UK and Ireland- Executed processes improvements and efficiencies to enhance CSAT and NPS- Implemented templated solutions and automation to reduce project delivery timescales- Increased gross profit margin for PS from 42% to 55%- Responsible for £10m PS project portfolio
EDUCATION
University of Bradford
BEng Hons, Software Engineering
University of Bradford
MSc, Software Engineering
ABOUT UMAR BADAR
Strategic and delivery‑focused senior leader with extensive experience running Agile and Waterfall programmes, scaling delivery teams, and transforming services across public and private sectors. Proven track record in turning proposals into successful customer onboardings, recovering jeopardy programmes, and delivering complex SaaS, Cloud, and Payments solutions. Recognised for high‑quality governance, supplier management, customer success leadership, and driving operational efficiency through automation and AI.
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