Ultan Oconnor
Team Lead, Senior Contract Manager @HubSpot
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WORK HISTORY
Team Lead, Senior Contract Manager @HubSpot
London, GB
Renewal & Contract Manager, SMB UK & I at HubSpot. •Negotiate value-driven renewals and contract changes while ensuring a superb customer experience • Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams • Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities • Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer • Establish cooperative working relationships with customers • Lead forecasting discussions and pipeline reviews with internal colleagues
EDUCATION
University of Galway
International BA Economics & Psychology
Chartered Insurance Institute
Certificate in Insurance (Cert CII), Insurance
University of Galway - J.E. Cairnes School of Business & Economics
MSc International Management
The Insurance Institute
Certified Insurance Practitioner, & Accredited Product Advisor, Insurance
ABOUT ULTAN OCONNOR
Over the last 5+ years, I’ve owned customer retention, expansion, and lifecycle outcomes across high-growth technology businesses, including HubSpot and Twitter (X). My focus has always been on turning customer behaviour, usage signals, and engagement data into predictable revenue growth and long-term value.Currently, I lead retention and expansion efforts across a large UK & I customer portfolio, while also coaching and developing high-performing teams against leading indicators that drive GRR, LTV, and churn reduction.I’m particularly interested and experienced in the intersection of retention, product, and growth - where customer experience, data, and commercial strategy come together to build scalable, customer-first businesses.Strengths:• Retention & lifecycle strategy• LTV growth & churn reduction• Expansion & subscription revenue• Data-led decision making• Cross-functional leadership (Product, Marketing, CS)Outside of work, I’m deeply interested in health, endurance sports performance, and building sustainable habits - and I’m excited by scaling impact that genuinely improves people\'s lives.
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