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Ulises Pérez Vázquez
Customer Service Specialist @Bocar
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WORK HISTORY
Customer Service Specialist @Bocar
PROFESSIONAL EXPERIENCE1. BOCAR GROUP Automotive Company. Lerma, Estado de Mexico. Customer Service Specialist – Current Job since May 10 2021 Goal: Transfer the accounts from Coyocan at our facility using supply chain, Logistics and project managements skills coordinating the Logistics movements and go live.Activities- MRP SAP CS & Planning- Manage Customer accounts (NISSAN USA/ MEXICANA, HONDA USA/MEXICO, NEXTEER USA MEXICO, MANDO, AAM, FORD, GM, BUEHLER, TENNECO, STELLANTIS)- Coordinate the Customer transfer from BOCAR Coyoacan to BOCAR Lerma- Coordinate the stock transfer from BOCAR Coyoacan to BOCAR Lerma- Controlling the level inventory of the finish goods- Follow up the ramp ups- Manage the Customer requirements identifying the variation on the forecast vs firm- responsible for variation analysis to accept or reject the order, controlling the 830, 862, 850- Ensure the ASN transmission- Coordinate the SOP and EOP for the products- Coordinate the EDI set up between the Customer and global IT Team and follow up the correct connection- Manage the Customer portals effectivity- Responsible for delivery performance for OEM and SERVICE PARTS- Mapping all process new parts to work according to the standard of the Company- Coordinate shipments, material and packaging retuns- Internal and external packaging instructions- Responsible to track status of supplier communication for engineering changes as proposed by program management- Problem solving.
EDUCATION
UNIVERSIDAD POLITECNICA DEL VALLE DE TOLUCA
Ingeniero Industrial y de Sistemas
ABOUT ULISES PÉREZ VÁZQUEZ
Customer Service Specialist
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