Ujjwal Khadkhad
Senior Business Analyst @HSBC
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WORK HISTORY
Senior Business Analyst @HSBC
London, GB
Work Stream Lead | Senior Business AnalystAs a Work Stream Lead and Senior Business Analyst at HSBC, I drive strategic initiatives and deliver impactful solutions within Global Procurement, focusing on Third-Party Risk Management (TPRM) and the implementation of the Supplier Performance Management (SPM) module in ServiceNow.Key Contributions:• Led the implementation of the new ServiceNow SPM module through discovery, business process mapping, backlog creation, and collaboration with internal teams and ServiceNow experts.• Supported the Product Lead as the Functional Product Owner for TPRM systems, driving strategy and overseeing improvements to enhance operational efficiency.• Acted as an SME for TPRM, championing system improvements and collaborating with Digital Product Leads to design and deliver robust solutions.• Played a pivotal role in rolling out TPRM services globally, ensuring a consistent workflow tool (Archer) to manage third-party risk, relationships, contracts, and performance across 50+ countries.Core Responsibilities:• Provided procurement subject matter expertise on vision, delivery, and architecture design, ensuring alignment with business goals.• Supported governance and process enhancements for TPRM systems, fostering a culture of continuous improvement.• Built trusted relationships with stakeholders, including the DCOO IT team and external vendors, to deliver successful outcomes.• Delivered comprehensive reports on change delivery and service quality, maintaining strict adherence to technology and operational risk controls.• Promoted diversity and upheld HSBC’s brand values across all initiatives.Skills:• Expertise in Third-Party Risk Management systems and processes • Strategic stakeholder engagement and influence• ServiceNow SPM module implementation• Procurement strategy and operational improvement• Governance and risk management
EDUCATION
Gujarat University
Bachelor's degree, Business/Commerce, General
SKILLS
ABOUT UJJWAL KHADKHAD
Ujjwal is experienced product management professional with 15+ years of expertise in agile scrum, Kanban, and SAFe. Proven track record in reducing operational costs, delivering strategic recommendations, and leading major initiatives in the financial services, banking, public and retail sectors globally. A highly accomplished professional experienced in the field of business analysis and product management, Ujjwal combines a passion for innovation with a track record of achieving tangible results. With expertise across diverse industries, he possesses the skills and leadership necessary to drive organisations to new heights. Throughout his career, Ujjwal has proven to be a versatile and results-driven professional, consistently exceeding expectations. With a strategic vision and exceptional leadership capabilities, he continues to drive innovation, foster cross-functional collaboration, and deliver exceptional solutions that contribute to organizational growth and success. Ujjwal brings a wealth of expertise and a strong track record of achievements. With a focus on driving innovation and delivering tangible results, he has made significant contributions to renowned organisations across various sectors.#opentowork
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