Udaya Narayan

WORK HISTORY

EDUCATION

SKILLS

ABOUT UDAYA NARAYAN

About Me Problem Solver | Mantra: Every problem can be solved with a bit of patience and common sense. Greetings and Thanks for checking my profile! I\'m Udaya, a Seasoned software professional with extensive expertise in Site Reliability Engineering (SRE), DevOps, IT Service Management, and Software Engineering. Proven track record in enhancing service resilience and engineering efficiency through strategic DevOps and cloud implementations. Passionate about solving complex problems and driving automation to optimize processes and deliver exceptional results Career Highlights-SRE and DevOps Engineering: I lead efforts in service recovery and resilience, merging strategic disaster recovery with proactive incident management to minimize downtime and ensure continuous operations. Reduced global rollout times by shifting to microservices architectures and optimizing API deployment strategies, which allows for quick adaptations to market changes-Leadership and Collaboration: My leadership role involves steering diverse teams towards continuous improvement and leveraging advanced tools like AppDynamics, Splunk, and Grafana for in-depth system monitoring and management. Service Recovery - Improving the technical response, Implement Automation and incident triage, while ensuring effective communication across functional teams to decrease mean time to recovery (MTTR)-Proactive Service Improvement : I\'ve established robust post-mortem processes to learn from system failures, enhancing preventive measures and contributing to a culture of continuous learning and improvement. Created ServiceNow dashboards to identify trends and correlations between Service Incidents and Change activities Key Achievements-Innovated and refined automation processes using Python and Terraform, enhancing operational efficiencies for hybrid cloud ( Kubernetes)-Developed comprehensive monitoring solutions to boost real-time observability and proactive IT service management-Introduced AI-driven alerting systems to improve response times and ensure high platform performance. Technical Expertise-Skilled in Java, Python, Terraform, and modern CI/CD practices with extensive experience across AWS, Google Cloud, and Azure-Proficient in automating observability, conducting thorough failure point analyses, and managing production support for cloud-based platforms. Looking Ahead: I am dedicated to leveraging my expertise to foster innovation and implement solutions to improve service operations. Let\'s connect to discuss how we can create future tech solutions together!