Tyrese Coakley
Customer Success Account Manager @Microsoft
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WORK HISTORY
Customer Success Account Manager @Microsoft
Toronto, ON, CA
Managing a portfolio of customers (manufacturing and telecom), and delivering exceptional customer service and driving customer satisfaction scores above industry benchmarks- Developing and executing customer success plans to drive adoption and usage of Microsoft products and services, resulting in increased adoption a de-risking operations- Acting as a trusted advisor to customers, providing strategic guidance and insights to help them achieve their business goals and objectives- Collaborating cross-functionally with sales, engineering, and support teams to ensure customer needs are met and issues are resolved in a timely and effective manner- Monitoring and analyzing customer usage data to identify opportunities for upsell and cross-sell, resulting in increased revenue and customer lifetime value- Conducting regular business reviews with customers to review progress against goals and identify areas for improvement and growth- Maintaining a deep understanding of the manufacturing and telecom industries and their unique challenges and opportunities, and leverage this knowledge to provide tailored solutions to customers- Demonstrating strong project management skills, effectively prioritizing and managing multiple customer accounts and initiatives simultaneously- Building strong relationships with key customer stakeholders, including executives, IT leaders, and end-users, fostering trust and loyalty.
EDUCATION
University of New Brunswick
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT TYRESE COAKLEY
As a technology enthusiast with a passion for solving problems and helping people, I am committed to using innovative approaches to bring about positive change. Throughout my career, I have been dedicated to leveraging the power of technology to address complex issues and create lasting solutions. I am constantly seeking new challenges and opportunities to collaborate with others who share my vision. As a firm believer in collaboration and the power of community, I invite fellow LinkedIn members to engage with me and explore how we can come together to use technology for the greater good. Together, we can make a real difference in the lives of people everywhere.
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