Tejas Satyan

WORK HISTORY

EDUCATION

ABOUT TEJAS SATYAN

I help SaaS companies retain clients and expand their relationship with their customers. Here’s how I get it done: Listening to and understanding the customer1⃣ Working with Fortune 500 clients for over 17 years has helped me develop a data-driven approach to understanding an enterprise customer.2⃣ My strong sense of empathy allows me to identify a customer’s unique needs and challenges, and build lasting relationships.3⃣ I work with customers to develop Success Plans with measurable goals and outcomes, setting the stage for post-sales success. Increasing value for both customers and the company1⃣ I have a track record of increasing ARR, improving NPS, identifying growth opportunities and been directly responsible for multi-million dollar expansion deals.2⃣ Brainstorming new use cases, developing adoption plans, or running workshops - I align all activities towards driving value.3⃣ My collaborative approach while leading cross-functional teams fosters strong partnerships and drives successful outcomes. Advocating for the customer 1⃣ I embrace Design Thinking to understand products and processes from a customer perspective and identify areas of improvement for measurable benefits.2⃣ I share client feedback on processes, feature requests, and issues with internal teams and work with them to make changes to improve overall customer experience.I provide and prove value throughout the customer journey, ensuring the company sees higher revenue growth as customers remain customers, buy more, and refer others.Feel free to reach out if you want to talk about tech, design or customer success.Key Skills: Customer Success Management | B2B SaaS | Customer Retention | Revenue Growth | Project Management | User Adoption & Enablement | Technology Consulting | Account Management | Design Thinking | Service Design | Cloud | Data and Analytics