Trusha Vasdevani

Service Delivery Manager @Northern Disability Services Au

Adelaide, AU

As a Service Delivery and Operations Manager within the NDIS sector, I oversee the delivery of high-quality, person-centred supports that empower participants to achieve their goals. I lead daily operations, manage service teams, and ensure compliance with NDIS Practice Standards and Quality and Safeguarding requirements. My role involves optimising rostering, supervising staff, and allocating resources effectively to maintain seamless service delivery. I focus on continuous improvement by monitoring outcomes, collecting feedback, and implementing strategies that enhance participant experiences. I build strong relationships with participants, families, support coordinators, and external stakeholders to ensure collaborative care. I am also responsible for service documentation, risk management, reporting, and audit readiness. By coaching and developing staff, I foster a motivated and skilled workforce committed to excellence. I balance operational efficiency with participant well-being, ensuring services are safe, effective, and sustainable.

University of Adelaide

Bachelor's degree, Healthcare

University of Southern Queensland

Bachelors of nursing, Registered Nursing/Registered Nurse