Troy Frisque
Managed Services Engineer Ii @Heartland Business Systems
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WORK HISTORY
Managed Services Engineer Ii @Heartland Business Systems
Little Chute, WI, US
Responsible for servicing client needs within managed services offerings, IE troubleshooting user issues, server and workstation patching, backup monitoring, and project work-Daily technologies handled include Microsoft Azure/365 offerings, Veeam, Connectwise, Bitdefender, and more-Had most billable hours in department in 2023 through end of Fiscal year-Had most returned surveys of anyone in our department for 20••••23 Fiscal year with 100% satisfaction rate-Winner of 2023 P.R.I.D.E company award for Innovation
EDUCATION
Kyocera Mita America
HYPAS Platform, HYPAS copier middleware for Kyocera/Copystar digital imaging products
Certification Microsoft Certified Professional
Certification Microsoft Certified Professional Windows 2000 and Windows Vista, Windows operating systems
SKILLS
ABOUT TROY FRISQUE
As an IT professional with over 24 years of experience collaborating with clients…
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