Trevor Simek
Customer Support Analyst @Higher Logic
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WORK HISTORY
Customer Support Analyst @Higher Logic
Resolved customer issues with efficiency and empathy, enhancing the overall client experience. • Managed community settings and microsites on Higher Logic, ensuring smooth user interactions. • Collaborated with cross-functional teams to identify and streamline internal support processes. • Achieved a 100% CSAT rating based on over 1500 customer surveys, consistently exceeding performance metrics.
EDUCATION
Michigan State University
Bachelor of Arts - BA, Economics
Lake Orion Community High School
Summa Cum Laude
Michigan State University
Minor Specializations, Sustainable Natural Resource Recreation Management & Environmental & Sustainable Studies
SKILLS
ABOUT TREVOR SIMEK
Customer Support Analyst at Higher Logic
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