Kimmie Harrington

Customer Advisor Team Lead @Higher Logic

Alexandria, VA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Customer Advisor Team Lead @Higher Logic

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The Customer Advisor Team Lead works directly with our largest and most strategic enterprise customers throughout the entire customer lifecycle, as well as providing coaching and mentorship to a team of Customer Advisors. This is a hybrid role that will require frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities.

EDUCATION

N/A

James Madison University

Bachelor of Arts, Sociology

SKILLS

TrainingEmployee RelationsMicrosoft ExcelCoachingCold CallingApplicant Tracking SystemsSalesforce.comTalent AcquisitionLeadershipMicrosoft WordWorkshop FacilitationResearchManagementCustomer RetentionPublic RelationsStrategic PlanningConflict ResolutionEvent ManagementOnline AdvertisingEmail MarketingCustomer ServiceAccount ManagementProject ManagementTalent ManagementCustomer SatisfactionBackgammonSaasTime ManagementSourcingRecruitingSoftware as a Service (Saas)

ABOUT KIMMIE HARRINGTON

Customer Success Leader with a strong background in education and technology. Former educator turned strategic account manager, experienced in overseeing multi-million-dollar portfolios for leading software companies. Skilled in building trusted relationships, resolving complex challenges, and coaching teams to success. Proficient in CRM and account management tools, now seeking opportunities to leverage expertise and industry network to drive customer satisfaction and long-term growth.

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