Trent Edwards
Service Desk Analyst @MultiCare Health System
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WORK HISTORY
Service Desk Analyst @MultiCare Health System
Auburn, WA, US
EDUCATION
Clover Park Technical College
Associate of Arts and Sciences - AAS
Arizona State University
Bachelor of Arts (B.A.)
Green River College
Radio broadcasting
Arizona State University
Bachelor of Arts - BA
Allied Real Estate School
Real Estate Appraiser Trainee
ABOUT TRENT EDWARDS
Graduated Sept 2024- Network Operations and System Security at Clover Park Technical College - AAST Associate in Applied Science Technology 9/2024 Information Technology Specialist in Networking Certification (March 2024 - Certiport) Over 8 years in customer service,software suppory, and file management in the Mortgage processing and underwriting field Analytical and solutions-driven professional with solid education and progressive experience in managing a broad range of operations Customer service and software support, mortgage processing and underwriting Staff training and development experience Excellent interpersonal and communication skills with an aptitude to collaborate with colleagues, customers, and management. Customer Service and Support: Skilled in providing excellent client service by analyzing client needs, managing concerns, and resolving issues to gain utmost customer satisfaction Staff Training and Development: Demonstrated success in developing professional abilities of staff through provision of comprehensive training in an open and motivational environment Designed effective workflow strategies to achieve and exceed predefined performance targets and goals Contact me at T••••••@ymail.com
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