Alexis McCleave
Information Technology Specialist @MultiCare Health System
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WORK HISTORY
Information Technology Specialist @MultiCare Health System
Provide quality customer service to healthcare professionals in a 24/7 environment- Troubleshoot and support hardware/software/network issues via phone and self-reported tickets in the ServiceNow ticketing system-Utilize Active Directory to assist users-Group management in Azure along with SSO- Escalate service requests and incident reports as needed to Tier II and above in a timely manner if tickets are not resolvable during the time of the call or submission of the ticket- Support users in software solutions such as Epic Systems and Citrix - Achieve 50-60% on average per month first call resolutions
EDUCATION
Western Governors University
Bachelor of Technology - BTech
ABOUT ALEXIS MCCLEAVE
I’m a certified IT professional (CompTIA A+, Network+, Security+, ITIL) with hands-on…
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