Jophy John
IT Support Specialist @Axiom Technologies
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WORK HISTORY
IT Support Specialist @Axiom Technologies
DE
Executed user lifecycle management and group policy configurations within Microsoft Entra ID and M365 Admin Center. • Managed hardware lifecycle for enterprise clients, utilizing Windows Autopilot for automated provisioning. • Resolved complex hardware and software issues while maintaining SLA compliance above 95% using Jira Service Management.
EDUCATION
Institute of Engineering and Technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
ABOUT JOPHY JOHN
As Country Operations Manager at Dukkantek, my focus has been on driving operational efficiency and nurturing customer relationships. With certifications in Digital Marketing and Analytics, I\'ve leveraged technology to enhance our service delivery, which has been instrumental in our customer support and retention strategies. My tenure here and at LO Technology Services Pvt LTD has honed my expertise in office administration and team management, enabling me to effectively lead and scale operations.At the core of my professional drive is the relentless pursuit of business growth and process optimization. My recent experience has shaped me into a business development expert adept at orchestrating strategic initiatives that align with organizational goals. The collaboration with cross-functional teams has not only resulted in improved operational workflows but also significant contributions to our bottom line. Through these roles, I have consistently demonstrated a commitment to operational excellence and the empowerment of my team to achieve collective success.
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