Nicolas Rodriguez
Desktop Support Engineer @Axiom Technologies
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WORK HISTORY
Desktop Support Engineer @Axiom Technologies
Denver, CO, US
Customer Service Operations: • Provide first/second level contact and problem resolution for customer issues. Answer client questions in a professional manner.• Accept and deliver all service calls assigned within the established service level agreement for each client. Meet established customer service satisfaction criteria as outlined in established guidelines and policies. Desktop Support Services: • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Complete real-time reporting of all calls as documented in established policies and guidelines• Maintain ticket updates for all reported incidents. Break Fix, fault diagnosis and resolution Provide analytical, troubleshooting and problem-solving skills Project Management Operations: • Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client. Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements• Provide timely communication on issue status and resolution. Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis.
EDUCATION
Brigham Young University–Hawaii
Bachelor of Arts, Communications
ITT-Technical Institute
Bachelor of Science, Information Systems Security
NexGenT
Full Stack Network Engineer
ITU_Online
IT Certifications, IT-Desktop Support | Cyber Security | CompTIA | Project Management | ITIL
Colorado Technical University
Master of Science - MS, Network Management Specialization
SKILLS
ABOUT NICOLAS RODRIGUEZ
I am an analytical professional enrolled in a military-grade FSNE + Cybersecurity Accelerator Bootcamp. I am actively working toward three certifications, including the Cisco Certified Network Associate (CCNA), Network+, Security+, Cyber Security in EHE,DFE,NDE. Currently, I am gaining hands-on experience in Network Architectural Design and Network Security. I am tested on these skills routinely.Before making the transition into this program, I was in the Desktop Support Services and Network Administration industry. Throughout my career, I have always had an interest in computers and technology.Outside of my full-time study schedule and work, I enjoy Martial Arts and Fitness in Physical Training. Multilingual Skills in Spanish and Japanese as an Interpreter. Beginning in the Summer 2025, I will be actively seeking a full-time position as a Network Engineer & Cyber Security. I welcome connections to grow my network in the IT field.
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