Toren Robinson
Service Operations Specialist @Houghton Mifflin Harcourt
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WORK HISTORY
Service Operations Specialist @Houghton Mifflin Harcourt
Managed national and international partner accounts, efficiently scheduling professional learning seminars, resulting in a 12% increase in attendance.Resolved an average of 25 partner service issues per day with an accuracy rate of 99%, resulting in increased partner account satisfaction and retention.Analyzed work processes and identified opportunities for improvement, developing additional AutoHotkey shortcuts that increased operational efficiency.
EDUCATION
Per Scholas
Full Stack Java Development
The Odin Project
Full Stack Web Development
Georgia State University
Bachelor of Business Administration
ABOUT TOREN ROBINSON
React & React Native Software Engineer with Full Stack Java & NestJs experience building web and mobile applications from scratch, including Dockerized deployments and Agile sprints. 11 years in complex systems implementation, data management, and business operations. Proficient in various web and cloud technologies through The Odin Project and Per Scholas Full Stack programs. Currently developing a Calendar Budgeting application exhibiting my technical expertise, business acumen, and user-focused solutions.
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