Tonia de Pinto
Director, IT Service Delivery @Aviso
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WORK HISTORY
Director, IT Service Delivery @Aviso
Supporting and working with the VP, IT, Infrastructure & Operations for overall enterprise-wide IT Service Delivery. Ensure effective utilization of staff to resolve service requests. Manage relationships with executives and business line managers: SLAs, scope and deliverables of business applications initiatives, ongoing review of business requirements and escalation of service issues. Participate in business case preparation for business line by providing advice on project approach, high level cost estimates, and risk management. Maintain external relations to ensure the continued success of technology services. Joint responsibility to direct, develop, manage and test corporate technology backup and disaster recovery policies, procedures and standards. Provide advice, guidance, leadership in all areas of Aviso technology systems and services. Provide excellent customer service support with reliability and quality.
EDUCATION
McMaster University
Advanced Certificate of Completion in Project Management
DeVry Institute of Technology
Computer Programming & Systems
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