Tonia Emanuel

Sr Client Success Manager @Veradigm®

US

Solutions provider. Demonstrated excellence in client relationship management, project leadership, and coaching. Renowned for enhancing customer engagement and loyalty and driving innovative solutions. Adept at translating complex technical solutions into tangible client success. Passionate about leadership development and team empowerment. I am eager to apply this extensive experience in a senior role at a progressive company.Professional ExperienceSenior Client Success Manager, Veradigm (formerly Allscripts), RemoteLed strategic client success initiatives for a diverse healthcare IT solutions portfolio, achieving outstanding client satisfaction and retention.It was developed and nurtured vital stakeholder relationships, optimizing the use of Allscripts PM and Professional EHR (ProSuites).Identified client needs proactively and collaborated with cross-functional teams for tailored solutions, enhancing product adoption and value realization.We conducted comprehensive client engagement and feedback analyses to pinpoint service improvement and innovation opportunities.Instrumental in reducing churn and bolstering customer loyalty through insightful consultations, training, and effective problem-resolution strategies.It has influenced product development and policy changes as a client advocate, aligning with industry trends and feedback.Additional High-Level Experience and SkillsLeadership Coaching: Partnered with CHRO of Veradigm to design and deliver executive leadership training modules, fostering leadership capabilities organization-wide.Diversity and Inclusion Advocacy: Co-chaired the ERG Veradigm Black Alliance, advancing inclusive practices and diversity awareness.Conference Participation: Active in industry summits, presenting and coaching on client success management and relationship building.Project Management: Led cross-functional projects aligning with organizational goals, consistently delivering results beyond standard expectations.

Life Purpose Institute Inc

Certified Life Coach

Averett University

Bachelor of Business Administration (BBA)