Rachelle Castro

Senior Client Advocate @Allscripts

Drive product adoption and solution optimization with over 250 practices to ensure ROI Provide best practices and solutions to help drive user behavior Direct POC for ALL Practice Fusion related questions Communicate with clients to resolve issues and inquiries and help with expediting technical escalations Conduct Quality Programs Dashboard trainings via screen shares Stay up to date with product launches to provide continued product education to clients Maintain and grow client base - Mitigate customer churn, Maintain customer engagement on a quarterly basis and more if engagement is needed frequently Provide 360 coverall and maintain overall client health Act as client advocates to push product enhancements to product team