Tommy Thompson
Senior Director of Operations @VXI Global Solutions
Signup · Get unlimited contacts
WORK HISTORY
Senior Director of Operations @VXI Global Solutions
Morrow, GA, US
Manage site operations, financials, and account performance for a large global BPO.• Oversee multiple client accounts, ensuring customized service delivery that results in improvements in efficiency, profitability, and customer satisfaction.• Champion a culture of teamwork, driving collaborative efforts to meet performance and financial targets.
EDUCATION
Georgia Institute of Technology
Bachelor of Science - BS, Business Management
SKILLS
ABOUT TOMMY THOMPSON
As a seasoned operations leader with over 10 years of experience in the BPO industry, I have a proven track record of driving operational excellence and delivering customized service solutions for large global clients. I currently serve as the Senior Director of Operations at VXI Global Solutions, where I manage site operations, financials, and account performance for a large global BPO.In my previous roles, I have successfully directed day-to-day operations of global service delivery teams with as many as 3,200 agents. I have spearheaded operational improvements to enhance service delivery across multiple accounts, resulting in increased revenue and the expansion of client relationships. Additionally, I have led cross-functional projects to integrate new technology and optimize business processes. My expertise lies in managing complex operations, driving process improvements, and fostering a culture of teamwork and collaboration.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.