Robyn Marshall
Training Specialist @VXI Global Solutions
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WORK HISTORY
Training Specialist @VXI Global Solutions
US
Lead end-to-end learning initiatives for high-volume call center operations supporting banking products.• Train Sales and Operations teams using blended learning strategies focused on skill enhancement, compliance, and customer experience.• Serve as SME in deposits and credit card platforms, ensuring training content accuracy and relevance.• Collaborate with leadership to identify performance gaps and implement targeted coaching plans.• Evaluate training effectiveness through feedback, KPIs, and quality metrics to inform continuous improvement.• Foster inclusive learning environments using adult learning theory and learner engagement best practices.
SKILLS
ABOUT ROBYN MARSHALL
With over 8 years of experience designing, leading, and scaling impactful training…
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