Tommy
Community Relations Representative @Irvine Company
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WORK HISTORY
Community Relations Representative @Irvine Company
US
Promotes positive, proactive customer interactions to make experience of the highest quality.•Solves simple to complex resident relations issues in a timely manner.•Assists residents with the move-in and move-out process as needed.•Performs resident retention calls according to guidelines currently in place.•Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite. •Process resident applications, lease documents and related paperwork as needed.•Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.•Completes and submits final account statements (FAS).•Manages the eviction process from beginning to end.•Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.)
EDUCATION
Cal State Fullerton College of Natural Sciences and Mathematics
Bachelor of Arts - BA, Chemistry minor Business
Fairmont Preparatory Academy
High School Diploma
ABOUT TOMMY
At sixteen, I left my beautiful home in Vietnam for the United States. When asked why, my…
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