Tom Ayres
Client Success Manager @Cornerstone OnDemand
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WORK HISTORY
Client Success Manager @Cornerstone OnDemand
Cornerstone OnDemand (Cornerstone) offers cloud-based applications to recruit, train, manage and connect people across organisations. As Client Success Manager I am responsible for supporting my clients\' adoption and continued satisfaction with the Cornerstone SaaS solution by:\\\\n\\\\n- Facilitating the transition out of implementation to Go-Live and supporting the client’s drive towards self-sufficiency\\\\n- Leading clients through the incubation process\\\\n- Conducting regular meetings with the client and making recommendations to provide continued success with talent management processes, workflows, and system configuration\\\\n- Maintaining a consultative relationship with each client and working in conjunction with Account Management to provide solution planning support\\\\n- Educating clients on self-service tools, release process, and other client programs to ensure a successful partnership\\\\n- Advising clients of process/system risks based on organisational constraints and develop solutions to mitigate risks\\\\n- Maintaining expert level knowledge of each of the Cornerstone on Demand cloud offerings and configuration options.\\\\n\\\\nI currently support clients based in the DACHEE (Germany, Austria, Switzerland and Eastern Europe) and Benelux regions.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
The University of Manchester
BA (Hons), French/ German
Alliance Manchester Business School
MBA, Finance & Strategy
SKILLS
ABOUT TOM AYRES
Started in finance and got an MBA, but realised it wasn\'t the industry for me. Left six…
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