Tomasz Bitdorf

WORK HISTORY

EDUCATION

ABOUT TOMASZ BITDORF

As a highly accomplished Operations Manager with over 15 years of experience in retail and supply chain operations, I have a proven track record of driving significant improvements in key performance metrics. My tenure at Amazon as an L6 Outbound/Inbound Operations Manager includes leading teams of up to 850 associates and overseeing cost, Delivery Estimate Accuracy (DEA), and space across five Amazon sites. I have successfully managed budgets exceeding £19 million and leveraged AI-driven analytics, machine learning, and advanced forecasting to optimize workforce allocation and costs. My expertise lies in strategic planning, process optimization, and implementing large-scale projects to enhance operational efficiency. At Amazon, I led the \'Nail the Plan\' initiative, which resulted in a 59% improvement in the metric and a 54% decrease in the DEA metric4. This initiative improved the five sites performance ranking from 110th to 3rd place across the EU and UK within two years5. I was also selected to improve operations in the North America region, where I achieved a 38.4% reduction in the DEA metric across four of the largest robotic and sortable sites worldwide within a six-week period. Additionally, I owned the Labour Planning, Cost, and Topology CPT Strategy for 20••••25, collaborating with supply chain, logistics, and tech teams to forecast requirements based on real-time data and customer demand7. As a result of these initiatives, one site achieved a 19% improvement in overall performance, becoming the most improved site in the UK, and earned recognition as the second most improved site in the EU with £1.7 million in annual cost savings. My experience also includes a role as an Operations Manager at DHL/Debenhams, where I managed an £19 million labor budget and oversaw a team of over 550 e-commerce associates9. I held comprehensive responsibility for the successful rollout and integration of automated systems with a £5 million budget, boosting accuracy, efficiency, and throughput10. My strategic initiatives transformed an £870k annual loss into a £380k saving within the first six months11. I am committed to leveraging advanced technologies to further optimize supply chain operations and drive continuous improvement initiatives.