Tomas House

Operations Manager @Amazon

Chicago, IL, US

Lead a team of 100+ associates and 5 area managers in the Outbound department, overseeing daily pick, pack, and ship operations for a high-volume fulfillment center processing 200K+ units/day.•Developed and launched a new sort process that resulted in a decrease in Pack Item Missing rate by 15%, which resulted in an increase in overall pack chuting volume by 20%.• Monitors and analyzes key performance indicators (KPIs) to implement corrective actions when necessary.•Collaborate with cross-functional teams to develop cross training schedules and curriculum for associates and lead end-to-end training journeys for all incoming outbound associates.•Perform daily process path audits to identify barriers and coaching opportunities within outbound processes and develop strategies to improve overall operational effectiveness.• Manages resource allocation and scheduling to optimize labor costs and meet production targets.• Collaborate with safety teams to implement 5S policies and programs that facilitate a safe work environment.

Roosevelt University

Master of Arts - MA, Industrial and Organizational Psychology

DePaul University

Bachelor of Arts - BA, Industrial and Organizational Psychology