Tom Baggaley
Director of Customer Success @Microsoft
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WORK HISTORY
Director of Customer Success @Microsoft
London, GB
Strategic leader with a proven track record of driving customer success at scale by aligning cloud solutions with complex business priorities and digital transformation goals. Expert in developing and executing robust success plans that directly support measurable business outcomes and accelerate time to value.Leverages deep industry insight and data-driven analysis to guide enterprise customers through change, ensuring adoption is aligned with KPIs, benchmarks, and long-term value realisation. Builds strong executive relationships and serves as a trusted advisor, challenging and shaping customer strategies to drive faster outcomes.Leads cross-functional collaboration across engineering, partners, and account teams to remove blockers and deliver impact. Oversees regional success strategy, adoption, consumption governance, and business health reporting across territories. Passionate about innovation, customer advocacy, and leading high-performing teams that consistently deliver strategic value and growth.
SKILLS
ABOUT TOM BAGGALEY
I’m a customer-obsessed leader with a passion for driving success, accelerating time to value, and delivering outcomes that truly make a difference. With years of experience on the customer side, I bring a unique perspective—understanding what great looks like from the inside out.Now, at the world’s largest tech company, I apply that insight to shape and scale customer success strategies across a global customer base. I’m focused on building strong relationships, guiding transformation, and aligning solutions to real business needs—while leveraging the power of AI to unlock new value and innovation.Whether it’s through collaboration, thought leadership, or challenging the status quo, I’m committed to helping customers achieve more, faster
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