Tolga Tanyel

Safety Model Operations Quality Assurance - Turkish @TikTok

London, GB

Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects. Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution. Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders. Perform daily audits and provide analysis of errors and feedback to respective teams. Compile & deliver regular performance data reports to SME & management teams as required. Conduct regular RCA escalations through the relevant process. Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions. Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions. Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal. Be able & willing to support or backfill temporary gaps in market support. Be able to support the internal onboarding team to further develop onboarding training SOP\'s & materials, as well as ongoing legacy planning. Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills. Design/help to design a training plan and implement it according to the timeline Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.