Tim Kim
AVP Call Center @Orange County's Credit Union
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WORK HISTORY
AVP Call Center @Orange County's Credit Union
Santa Ana, CA, US
Designed and deployed Genesys Cloud CX with a Banking App layer for best in class customer interactions and fraud prevention. Designed and deployed AI features within the platform including automated Quality Scoring and Agent Copilots.
EDUCATION
University of Louisiana at Lafayette
Bachelor of Science, Microbiology, Chemistry
University of Louisiana at Lafayette
Masters of Science, Molecular Population Genetics
SKILLS
ABOUT TIM KIM
Customer Sales and Service Operations Executive with practical experience in and solid understanding of operations who builds and develops engaged, high performance teams that drive savings, sales, loyalty and morale. Thinks and plans both strategically and tactically with a diplomatic yet assertive style with high integrity. Known for a contagious passion for excellence, resourceful solutions, highly-analytical skills and superior customer/client sales and service performance. Recipient of Best in Class Awards. Published author.Some of my areas of expertise:• Operations Strategy & Leadership• Capacity Planning & Staff Deployment• P&L Management• Leadership Development• High-Profile Client Management• Sales/Service/Retention Performance • Customer and Employee Engagement• Genesys Cloud CX with AI Deployment • Compliance and Regulatory Adherence• Data Driven Performance• Customer Satisfaction & Insight• Vendor Management and Operation Auditing• Financial Planning & Analysis• Organizational StreamliningNot entertaining any new technology or BPO’s at this time.
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