Phillip Noel
Senior Call Center Manager @Orange County's Credit Union
Fontana, CA, US
EMAILS
p••••@orangecountyscu.org
MOBILE NUMBERS
+19•••••••15
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WORK HISTORY
Feb 2013 — Present
Senior Call Center Manager @Orange County's Credit Union
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EDUCATION
1991 — 1996
San Diego State University
BS, Business Management
2011 — 2013
University of Redlands
MBA
SKILLS
IvrP&L ManagementCall CenterCustomer ServiceSix Sigma
ABOUT PHILLIP NOEL
Call Center Management Professional with extensive experience in operations and customer service management. Highly skilled in training, developing, and supervising customer service staff to ensure peak performance. Known for driving revenue growth, increasing quality, and implementing process improvements through training and problem resolution.Specialties: P&L ManagementCall Center Reporting and MetricsTelephony (ACD, IVR, etc.)Six Sigma Green Belt Certification
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