Tim Callahan
Enterprise Customer Success Manager @Tricentis
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WORK HISTORY
Enterprise Customer Success Manager @Tricentis
Boston, MA, US
My role is to provide coaching, project management, and product guidance, while assisting customers to accelerate their software testing process. I assist customers by creating joint success plans to achieve goals and solve software testing challenges.
EDUCATION
University of Massachusetts Lowell
BS Management, Marketing
SKILLS
ABOUT TIM CALLAHAN
Timothy Callahan | Sales & Pre-sales Engineering ⌨ t••••••••@live.com 97••••••12I am experienced in Customer Success, Technical Pre-Sales, Technical Services and Customer Support. I have built and directed global organizations that deliver consistent, profitable revenue growth, by optimizing the customer experience and delivering customer success. I specialize in major corporate enterprise and government initiatives, and repeatedly resolved major technical issues in order to capture significant revenue.With 17+ years’ experience managing global technical organizations and supporting the sale of enterprise solutions and services to large global customers, I am well versed in driving nearly all aspects of Customer Success, Pre-Sales Engineering, Customer Support, and Professional Services. I advanced through a series of increasingly responsible roles with Attachmate, where, as Senior Director of Global Technical Support, we achieved software renewal rates exceeding 90%, and exceeded 100% of services revenue objectives for multiple years. I excel providing hands-on leadership, mentorship, and strategic guidance to 1st-class sales engineering teams, and have the expertise to impact the entire technical sales cycle from discovery, qualification, solution design and technical win. By implementing practices and training to assure technical readiness and adaptability, I have formulated strategies to continuously improve the conversion rate from qualified opportunities to technical wins. I have created collaborative teams across multiple departments with great results.» EXPERTISE » Customer Success Pre-Sales Technical Consulting Technical Product Sales Sales Enablement Professional Services Opportunity Qualification New Business Development Demand Generation Enterprise Technology Sales Technical Recruiting Technical Staff Management
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