Timothy James
Independant IT Executive Consultant (Via Tj IT Solutions, Llc) @Specialized Dental Partners
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WORK HISTORY
Independant IT Executive Consultant (Via Tj IT Solutions, Llc) @Specialized Dental Partners
Franklin, TN, US
SUMMARY:Contracted through TJ IT Solutions, LLC to provide executive-level IT leadership for a 260+ location Dental Support Organization (DSO). Partnered with CIO and leadership team to align IT strategy, vendor management, and cost optimization initiatives with enterprise growth goals.KEY ACHIEVEMENTS:Led Local IT Vendor Consolidation, eliminating duplicative services, negotiating contracts, and producing $600K in confirmed annual savings with a forecast of $650K–$1MDirected Telecom Expense Management (TEM) project across 250+ practices, aggregating telecom, ISP, and VoIP contracts, forecasting 10–15% cost reduction through competitive RFP processesAuthored executive-level board presentations for CIO delivery, gathering KPI data, aligning service delivery performance with financial impacts, and producing concise strategic decksEnhanced vendor accountability through service-level tracking, escalation processes, and practice engagement improvementsIntroduced AI tools to streamline communications, vendor negotiations, and project planningLeading a comprehensive overhaul of our IT practice onboarding program, building a scalable, repeatable framework that accelerates integration, reduces risk, and delivers a consistent, high-quality experience for newly acquired practices
EDUCATION
Minnesota State University, Mankato
Bachelor of Science (BS)
ABOUT TIMOTHY JAMES
With over 20 years of IT leadership, I specialize in transforming complex IT environments into scalable, efficient solutions for multi-location enterprises. Currently serving as Independent IT Executive Consultant with Specialized Dental Partners (SDP), I partner with the CIO and leadership team to streamline IT operations, optimize vendor relationships, and centralize telecom expense management—driving efficiency and service excellence across 260+ locations.Previously, as Senior Director at Netrix Global (operating at VP-level responsibilities), I launched and scaled an $18M ARR UCaaS and Collaboration business unit integrating UCaaS, CCaaS, SaaS, professional services, and managed services. I grew a global team from 3 to 70+ engineers, built a 24/7 support model, and consistently drove high client satisfaction through KPI-driven service delivery. My leadership produced measurable financial results, including a gross margin increase from 62.6% to 79.2% and EBITDA growth from 21.1% to 63.9% in three years.Recognized for a collaborative and empathetic leadership style, I focus on building high-trust teams, fostering professional growth, and aligning technology strategy with business goals. Known for bridging executive vision with operational execution, I bring a proven track record in strategic IT leadership, organizational change, vendor optimization, and delivery management—delivering sustainable growth while elevating the customer and employee experience.CORE SKILLS: Strategic IT Leadership, Coaching & Mentorship, Organizational Change, Vendor & Contract Negotiation, Service Delivery Optimization, Project Lifecycle Management, SaaS/UCaaS/CCaaS, Process Improvement, Delivery Management, Customer Success, Cross-Functional Team Leadership
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