Oresegun
Senior Resolutions Specialist (Escalations Program Manager) @Clio
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WORK HISTORY
Senior Resolutions Specialist (Escalations Program Manager) @Clio
Vancouver, BC, CA
A brand-new role being built from the ground up within our Customer Success org to elevate how we resolve high-stakes customer issues, enhance our closed loop program, and supercharge advocacy efforts for our customer’s success across Clio. The three pillars of this role includes:1). Executive & Legal Escalations Management 2). Voice of Customer (including NPS & CSAT) 3). The Law Community
ABOUT ORESEGUN
Customer Success advocate & Escalation Resolution manager — aspiring Product Manager. Working hard and driving meaningful impact in three core functions:1). Executive & Legal Escalations Management 2). Voice of Customer (including NPS & CSAT) 3). The Law Community
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