Tim Shahryar

Assistant Manager @SchoolsFirst Federal Credit Union

Oceanside, CA, US

2025 Dream Team Award recipient, presented to the top 10%.• Successfully passed audits in 2021 and 2024 with in Above Satisfactory rating, by implementing a rigorous inspection process for all new memberships, lending transactions, GLs, and establishing proper opening and closing procedures.• Led a team of 10, including hiring selection, mentoring, performance appraisal, accountability and work allocation.• Mentored branch and region employees to attain 5 Behaviors of Communication certification. Served as Senior Coach for OC/SD region, enhancing communication skills.• Consistently ranked in top percentiles for Member Service surveys. Developed strategies to maintain high scores in mid-90s, ensuring Member satisfaction.• Year over year, fostered high team engagement, reflected in Gallup scores. • Class of 2022 graduate of Management Essentials.• Class of 2022 graduate of Service-U.• Cuna Mutual School – Progressing towards a FiCEP Certification.(Financial Counseling Certification Program)