Tim Lester

WORK HISTORY

SKILLS

ABOUT TIM LESTER

I am a highly motivated, experienced and determined IT Service Management professional, with my last 15 years working in operations, delivery and process design/improvement orientated roles. Experienced in leading high performing teams and 3rd party suppliers, providing support services and enabling change through continuous improvement. My experience enables me with a solid breadth of understanding across the IT industry, particularly within Operations and Service Management. A skilled people manager who leads through motivating and developing my teams first, with solid operational knowledge across both private and public sector. Having worked in the UK, Europe and the US my global knowledge of how IT works best is invaluable to any organisation seeking to undergo and adapt to change. • Software / SaaS • IT Service Management • ServiceNow • IT Support • IT Operations • Strategy • Service Desk Setup and Management • Application Support • International Experience • Resource Management and development • Stakeholder and 3rd Party Supplier Management • Service Reviews, Supplier and Customer • Process Mapping, Process Change and embedment. • Budget & Cost Control • Support Centre/Desk Procedure development and Implementation • Creation and monitoring of SLAs/OLAs. • Knowledge of Methodologies/Process: ITIL, Prince, Agile • Coaching and Mentoring • Implementing Service Improvements • Incident, Problem and Change Management • Account Management • Excellent Communicator • ITIL • Global Markets