Jamar Francis
Technical Support Analyst @Computacenter
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WORK HISTORY
Technical Support Analyst @Computacenter
Provide enterprise-level technical support in a managed services environment, supporting users across multiple business units.Deploy, update, and remediate applications using Microsoft Software Center.Support authentication and security tools including YubiKey, Delinea Secret Server, RSA Console, and Okta Admin.Administer Active Directory, including management of WA and SA accounts, access permissions, and security groups.Support endpoint configuration, compliance, and troubleshooting using Microsoft Intune.Resolve virtual desktop and remote access issues using Citrix Workspace and GlobalProtect VPN.Monitor system performance and user experience through Nexthink, proactively identifying and resolving issues.Collaborate with internal teams to resolve complex incidents while maintaining SLA and customer satisfaction standards.
EDUCATION
Angelo State University
Minor in Psychology , Behavior Psychology
Angelo State University
Bachelor of Security Studies, Intelligence and Analysis
ABOUT JAMAR FRANCIS
Hard-working Intelligence and Analysis graduate who’s passionate about technology, automotive, and events happening around the world. Proven ability to adapt quickly, learn new systems, and collaborate in fast-paced environments. Currently seeking opportunities in Information Technology where I can contribute to innovative projects, grow my technical expertise, and support business success through smart tech solutions.
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