Timothy Escala

Technical Delivery Manager @Wipro

Bristol, CT, US
EMAILS
t••••••••@wipro.com
MOBILE NUMBERS
+13•••••••52

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WORK HISTORY

Jan 2023 — Present

Technical Delivery Manager @Wipro

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As Technical Delivery Manager for Estee Lauder\'s End User Compute, I lead a team of Systems Engineers, fostering a user-centric approach. My leadership resulted in:• Boosting client satisfaction while reducing team size by 45%(from 40 to 22).• Migrating endpoint provisioning to a cloud-based system (SCCM to Intune with Auto Pilot), increasing efficiency.• Demonstrated leadership during a critical security incident by expediting Auto Pilot implementation, surpassing initial timelines by a year without impacting user functionalities.

EDUCATION

N/A

Herbert H Lehman High School

HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

SKILLS

Customer ServiceCustomer SatisfactionComputer HardwareCustomer OrientedSoftware InstallationOs XPublic SpeakingSystem AdministrationTechnical SupportInternet TroubleshootingMac OsSuperior Computer SkillsNetworkingCustomer ExperienceTroubleshootingTeam ManagementMacSocial MediaTeam LeadershipHardwareTeam Building

ABOUT TIMOTHY ESCALA

As a Technical Delivery Manager at Wipro, I oversee a multi-regional team delivering end…

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